In this expert session, Emotional Intelligence and Diversity & Inclusivity specialist Elaine Broe leads an interactive lecture on trust and psychological safety in the workplace. Elaine begins by emphasizing the significance of emotional intelligence, particularly when working with diverse teams, and introduces the importance of self-awareness and managing emotions effectively to build trust.
Elaine delves into trust dysfunctions and the need for vulnerability and open communication to create a psychologically safe environment that encourages conflict resolution and commitment. She highlights the significance of psychological safety in diversity & inclusion efforts, and how subtle behaviors can impact it. Participants are encouraged to reflect on their own skills and areas of improvement in building trust with diverse teams throughout the session.
Elaine discusses various aspects of psychological safety, including its importance in creating a successful team or organization and the role of leadership in fostering psychological safety. She encourages active listening, acknowledging feelings, and creating an environment where individuals feel heard and valued. Elaine also emphasizes being aware of unconscious biases that can influence interactions with others and advocates for slowing down, asking questions, and recognizing individual contributions.
Throughout the session, Elaine uses the Mentimeter app for interactive activities and polls to engage participants in discussions on preferred leadership styles and building trust. She emphasizes the importance of adaptability, building trust, and understanding team dynamics as essential elements of effective leadership.
Elaine also discusses receiving feedback and the challenges that come with it, especially during a 360-degree assessment or when it's the first time receiving such feedback. She models the behaviors expected for building trust effectively, emphasizing reliability, openness, and acceptance. Elaine uses personal stories to illustrate the importance of vulnerability and sharing intentions, thoughts, and feelings with others, which can lead to stronger relationships and improved communication.
The session concludes with Elaine discussing acceptance as a crucial aspect of creating a psychologically safe environment where people feel comfortable sharing their thoughts, ideas, and feelings without fear of judgment or criticism. She encourages participants to reflect on their reliability, congruence, openness, and acceptance scores in different areas of their lives and consider ways they can improve in each domain to build stronger trust with themselves and others.
- Support, educate, inspire, and engage colleagues across time zones! -
- All-day access to live, interactive expert sessions with global keynote speakers -
Elaine Broe
Foundations of Trust & Psychological Safety
Elaine has worked in organizations for the better part of her career, leading teams, navigating politics and getting the work done. She spent 11 years of her career at the Banff Centre, eventually leading program design in the leadership development division. At lululemon athletica, she led the global design of their retail training program with a dynamic team of people. With a Master’s degree in Leadership, she is an endless resource of tools and approaches that support the changes you want to make in your organisation.
Summary
Leadership Designer | Facilitator | Executive Coach
Key Learnings
-
Building Trust through Self-Awareness and Vulnerability: Understanding your own emotions and being open to sharing intentions, thoughts, and feelings with others is essential for creating a psychologically safe environment that encourages trust and effective communication.
-
Effective Leadership Styles for Psychological Safety: Fostering psychological safety in the workplace requires adaptable leadership that builds trust, understands team dynamics, and values individual contributions. Consider your preferred leadership style and areas for improvement to create a culture where individuals feel heard and valued.
-
Open Dialogue and Collaboration for Trust-Building: Reflect on past experiences where you felt unheard or overlooked and prioritize creating an environment where individuals feel safe enough to express their thoughts and ideas. Engage in open dialogue and collaboration to build stronger relationships and improve communication within your team or organization.
Interaction
During the expert session, Elaine Broe encourages active engagement through Q&A sessions, live demonstrations, and interactive exercises such as polls using the Mentimeter app. She discusses trust and psychological safety in the workplace, highlighting self-awareness, vulnerability, and open communication as essential aspects. Participants reflect on their preferred leadership styles, share experiences, and assess their reliability, congruence, openness, and acceptance. Elaine emphasizes the importance of building trust for growth, innovation, and effective collaboration.
Key Learnings
-
Building Trust through Self-Awareness and Vulnerability: Understanding your own emotions and being open to sharing intentions, thoughts, and feelings with others is essential for creating a psychologically safe environment that encourages trust and effective communication.
-
Effective Leadership Styles for Psychological Safety: Fostering psychological safety in the workplace requires adaptable leadership that builds trust, understands team dynamics, and values individual contributions. Consider your preferred leadership style and areas for improvement to create a culture where individuals feel heard and valued.
-
Open Dialogue and Collaboration for Trust-Building: Reflect on past experiences where you felt unheard or overlooked and prioritize creating an environment where individuals feel safe enough to express their thoughts and ideas. Engage in open dialogue and collaboration to build stronger relationships and improve communication within your team or organization.
Interaction
During the expert session, Elaine Broe, an emotional intelligence and diversity & inclusion specialist, encourages active engagement through Q&A sessions, live demonstrations, and interactive exercises using the Mentimeter app. She discusses trust and psychological safety in the workplace, highlighting self-awareness, vulnerability, and open communication as essential aspects. Participants reflect on their preferred leadership styles, share experiences, and assess their reliability, congruence, openness, and acceptance. Elaine emphasizes the importance of building trust for growth, innovation, and effective collaboration.